By Lindsay A. Gross
Public-safety organizations nationwide are using smart phones in a variety of ways in addition to their mission-critical voice networks. Smart phones allow first responders at the scene of an incident to query criminal databases, receive dispatch information and incident reports, or send a photo, voice message and map to recipients simultaneously. "We are more effective because we are able to let others see the extent of the damage in one message," said Charles Werner, chief of the Charlottesville (Va.) Fire Department. The fire department uses Sprint's Nextmail capability on Blackberries. "If a picture is worth a 1,000 words, then a picture painted with voice, photos and mapping is worth 1 million." ...
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